Healthcare, finance, security and retail all share the same pattern: queues, follow-ups, manual updates and strict rules. Our industry packs start from that pattern, then teach each Invisible Employee™ your language, systems and guardrails.
How industry packs work
Under the hood, every Invisible Employee™ uses the same ingredients: channels, tools, workflows and guardrails. Industry packs simply decide which flows to automate first, and how they should behave in your world.
Think in concrete flows: “new referral”, “claim lodged”, “incident logged”, “cart abandoned”. We map these journeys together and show you where Invisible Employees™ can safely take work off the team.
We connect to the systems you already use and tune the tone of voice, forms and policies so it sounds like your brand, not a generic bot. The agent learns your acronyms, exceptions and edge cases.
Each pack ships with opinionated guardrails: what can be automated, what needs human eyes, and how every step is logged for POPIA, QA and audits — so risk and brand teams stay in control.
Where they’re already working
These aren’t the only places Invisible Employees™ make sense — but they’re where we most often start. Each sector shares the same pattern: lots of inbound requests, complex rules, and humans who are too valuable to spend their days chasing paperwork and status updates.
Use Invisible Employees™ for appointment load balancing, referral chasing, pre-visit screening, discharge follow-ups and 24/7 WhatsApp navigation — always with clinicians kept in the loop.
Automate compliant onboarding checks, document collection, policy servicing, arrears outreach and claims updates — with clear audit trails for FAIS, FSCA and internal risk & brand teams.
Invisible Employees™ help triage alarms, log incidents, chase missing reports, schedule patrols and keep clients in the loop with responsive, branded updates — without adding extra operators.
Use Invisible Employees™ to capture sales from social and WhatsApp, recover carts, manage click-&-collect slots, keep customers updated on orders and handle everyday product questions.
Not sure where you sit?
Prefer to pick a problem instead of a sector? Browse the Solutions plays. That page groups Invisible Employees™ by the jobs they do — admin & back-office, cart recovery, click & collect, channels & touchpoints, support & ops — so you can start from the headache that’s loudest right now.
Browse the Solutions plays ↗In a short working session we’ll map your world to a mix of industry + play and design an initial Invisible Employee™ that fits your stack.
We’ll route this to the right person and reply fast — usually via WhatsApp if you leave a number.