Turn WhatsApp conversations into orders — and keep customers calm after checkout with AI Invisible Employees™.
Agentic AI Agents that live inside your retail and e-commerce customer journey — answering product questions, capturing leads, building carts, sending payment links, handling delivery updates, and processing returns. Perfect for Dubai and UAE brands that sell across Instagram, WhatsApp, marketplaces and stores.
Stop losing sales in the “DM gap”. Automate product Q&A, checkout nudges and post-purchase updates with clear handoff rules for VIP customers and escalations.
Retail in Dubai moves fast. Your customer comms must move faster.
Whether you’re selling online, in-store, or both, the same bottlenecks show up: product questions pile up, abandoned carts go cold, delivery updates generate repeat messages, and returns create endless admin. Invisible Employees™ remove the routine — so your team can focus on merchandising, VIP care and exceptions.
DTC brands & Instagram sellers
Turn DMs into carts, and carts into paid orders — even after hours.
- High-volume: Product Q&A, sizes, availability, price, delivery times.
- Time-sensitive: Cart nudges, payment links, order confirmation.
- Documentation: Addresses, receipts, returns reasons captured cleanly.
E-commerce stores
Reduce WISMO (“where is my order”) and keep support queues calm.
- High-volume: Delivery status, tracking, ETA updates.
- Time-sensitive: Failed deliveries, address changes, courier escalations.
- Documentation: Support tickets created with full context automatically.
Multi-store retail
Answer store queries instantly and route leads to the right branch.
- High-volume: Store hours, directions, stock checks, reservations.
- Time-sensitive: Click & collect, transfers, hold requests.
- Documentation: Lead details and notes logged per store.
Beauty, wellness & luxury
Protect your brand experience with instant, polished responses.
- High-volume: Booking, product usage questions, offers.
- Time-sensitive: VIP handoff, escalations, concierge support.
- Documentation: Preferences and history tracked for repeat customers.
Marketplaces & resellers
Standardise comms across channels while keeping your team lean.
- High-volume: Availability, delivery promises, pricing questions.
- Time-sensitive: Stock swaps, backorders, cancellations.
- Documentation: Disputes and evidence captured in one place.
Loyalty-driven retailers
Automate points, rewards, and member comms — without manual admin.
- High-volume: Points balance, voucher questions, member support.
- Time-sensitive: Expiring rewards, promo nudges, winbacks.
- Documentation: Consent, opt-ins, and profile updates logged.
What your Retail Invisible Employees do
From “Hi, is this available?” to “Paid, shipped, done.”
Retail Invisible Employees™ combine language, process logic and access to your systems. They handle the repeat questions, guide customers to checkout, and keep post-purchase comms smooth — across WhatsApp, web chat, and email.
- Answer product questions, sizes, availability, and delivery expectations in seconds.
- Recommend alternatives when stock is out, and upsell bundles intelligently.
- Capture lead details and preferences for follow-up by your team.
More conversions from chat — without expanding your support headcount.
- Send payment links and checkout instructions with clear steps.
- Follow up abandoned carts with timed nudges and incentives.
- Escalate VIP or high-ticket customers to humans instantly.
Reduce drop-offs and turn more “maybe later” into paid orders.
- Answer “Where is my order?” with real-time tracking context.
- Handle address changes, failed deliveries and courier escalations.
- Proactively notify customers when delays happen with clear expectations.
Fewer repeat messages and fewer angry customers during peak seasons.
- Guide customers through return rules, exchange options and pickup scheduling.
- Collect evidence and reasons, create tickets, and track progress.
- Offer retention plays (swap, store credit, alternative products) before refunds.
Cleaner returns ops and better retention without endless manual admin.
Brand, privacy & customer trust
Invisible Employees™ that protect your brand voice — and your customer data.
Retail doesn’t just need speed — it needs tone, trust and consistency. Invisible Employees™ are configured with your brand voice, escalation rules and data controls so customers get fast answers without losing the “human feel”.
Built for customer experience in Dubai
We assume brand voice, privacy and traceability from day one.
- Voice & tone control
Your approved phrases, policies and escalation language — consistently. - Clear guardrails
Refunds, complaints, VIP queries and disputes routed to humans automatically. - Audit-ready records
Transcripts and actions logged so your team sees exactly what happened.
Uses most retail teams don’t expect
Scroll here to see a few surprising ways Dubai retail teams use Invisible Employees™.
Where this fits in your stack
We sit across your shopfront, WhatsApp and fulfilment — not inside another silo.
Retail Invisible Employees™ use your store systems, e-commerce platform, courier tools and CRM as their “hands”. They orchestrate actions between them — without forcing you to replace what already works.
FAQ
Questions Dubai retail and e-commerce teams usually ask first.
A few common questions from founders, ops leads and customer experience teams when they explore Invisible Employees™.
No. We configure tone and guardrails so it sounds like your brand — short, helpful and clear. Anything sensitive (refund disputes, VIP customers, complaints) routes to humans automatically.
Yes. Flows can be set up for bilingual support, including language detection and structured handoffs to the right team.
Yes. We integrate via APIs, webhooks, email or RPA where needed — and log actions back into your systems so your team sees one history.
Most start with one high-volume slice: product Q&A + checkout nudges, or delivery updates (WISMO). Once you’re comfortable, expand to returns, loyalty and proactive winbacks.
Next step
Bring us three journeys. We’ll show you an Invisible Employee™ for each.
Choose three journeys — for example: WhatsApp sales, order updates, and returns. We’ll map them into Retail Invisible Employees™, connect your tools and ship a working proof-of-value in days.
Prefer a formal proposal? We’ll estimate conversion lift, ticket reduction and ROI based on your current volumes and channels.