One family of Invisible Employees™ across every channel & touchpoint.
Instead of one bot per channel, Invisible Employees™ live inside a single governed layer that plugs into WhatsApp, web, email, voice, SMS, social DMs and in-store touchpoints. Same logic, same guardrails, different “front doors” — built for teams operating in Dubai and across the UAE.
Customers should feel one brand, not six different bots. Channels change — your Invisible Employees™ and governance don’t have to.
Where Invisible Employees™ show up first for customers & staff.
These six tiles cover the most common channels and touchpoints. Under the hood it’s the same governed Invisible Employees™ — just wearing different “faces” to match how people already talk to your business.
WhatsApp & mobile messaging
The everyday front door for customers in Dubai & across the UAE — retail, services and B2B.
- Use-cases: lead capture, order updates, support, collections, NPS.
- Shape: WhatsApp-first journeys with branded templates and safe handover to humans.
- Why Invisible Employees: one logic layer powering flows across all numbers & brands.
Web chat & in-app widgets
Live on your site or app, picking up where ads, search and campaigns leave off.
- Use-cases: product questions, onboarding, account support, guided sales.
- Shape: modern chat widgets that share brains with WhatsApp and contact centre bots.
- Why Invisible Employees: web sessions become proper records, not anonymous chats.
Email, forms & service queues
High-friction channels where backlog and SLAs often live.
- Use-cases: support tickets, complaints, sales enquiries, quote requests.
- Shape: Invisible Employees™ triage, summarise and respond — with humans in the loop.
- Why Invisible Employees: consistent tone, better routing and clean evidence for audits.
Voice, IVR & contact centres
Phone journeys that finally share DNA with your digital channels.
- Use-cases: inbound reception, FAQs, payments, status checks, post-call follow-ups.
- Shape: AI callers and agent copilots reading from the same playbooks as chat.
- Why Invisible Employees: transcripts, intents and outcomes flow into one audit trail.
In-store & on-site touchpoints
Physical journeys tied back to digital context and records.
- Use-cases: kiosks, QR codes, Click & Collect, field visits, trade counters.
- Shape: simple prompts and screens backed by the same digital employees.
- Why Invisible Employees: staff see one view of the customer regardless of entry point.
Social & partner channels
Places you don’t fully control, but still need governance and evidence.
- Use-cases: DMs, lead forms, partner portals, embedded journeys in other apps.
- Shape: Invisible Employees™ listen for events and respond via approved surfaces.
- Why Invisible Employees: brand-safe, UAE PDPL / GDPR-aware behaviour even off-domain.
Cross-channel behaviour
From first hello to handover to follow-up across channels.
Channels shouldn’t be silos. Channel & Touchpoint Invisible Employees™ read, reason and act across surfaces — keeping one thread of context from ad click to WhatsApp, web, email, voice and in-store.
- Capture interest on web chat or landing pages with a light, brand-safe welcome.
- Offer to continue on WhatsApp for easier back-and-forth and rich media.
- Hand hot prospects to humans with full context, not a blank chat window.
Fewer dropped leads and a cleaner handover between marketing, sales and service.
- Listen to call intent and outcome via AI reception or agent copilots.
- Send a short summary, links or next steps via SMS, email or WhatsApp.
- Log everything into CRM with evidence for QA, UAE PDPL / GDPR and training.
Shorter calls, fewer “what did we promise?” moments and better audit trails.
- Use kiosks, QR codes or staff tablets to connect visits to digital records.
- Trigger thank-you, warranty and follow-up journeys via preferred channels.
- Feed store visits back into one view of the customer across online & offline.
Physical moments become the start of governed, long-term digital relationships.
- Pick up leads and enquiries from partner tools and social platforms.
- Route them into owned channels with clear consent and expectations.
- Keep one conversation thread, even if the entry point changes over time.
Cleaner records, less double-handling and channel-agnostic insight into value.
One live channel map instead of six disconnected dashboards.
Under the hood, Invisible Employees™ constantly sync events from all channels into a single “who is talking to us, about what, and where” map. CX, contact centre and compliance teams see the same live view, instead of stitching it together from screenshots.
UAE PDPL, GDPR & brand safety
One governance layer, whatever channel customers choose.
Channel-agnostic consent & evidence
We assume UAE PDPL, GDPR, marketing consent and brand tone from day one — across every surface.
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Consent-aware everywhere
Opt-ins, purposes and “do not contact” rules enforced across WhatsApp, web, voice, email and more. -
Data minimisation per channel
Only channel-appropriate data processed, with sensitive details redacted or masked where needed. -
Unified transcripts & logs
What was said, shown or promised captured in one place, not scattered across tools and screenshots.
Uses most teams don’t expect from a channel map
Scroll here to see some surprising ways clients use the “where Invisible Employees live” view.
Where channels plug into your stack
From front doors to brains to systems & evidence.
Channels are just the front doors. Invisible Employees™ sit between those doors and your CRMs, ERPs, contact centre tools and data warehouses — orchestrating work across them without forcing a rip-and-replace.
FAQ
Questions teams usually ask about channels & touchpoints.
A quick set of answers for CX, contact centre, marketing, IT and legal teams when they first design where Invisible Employees™ will live.
No. Invisible Employees™ are designed to sit over your existing channels and platforms. We integrate with your current WhatsApp providers, web chat, telephony and email tools, then normalise events into a single layer rather than forcing a big-bang migration.
Yes. Most clients start with one or two high-value channels — often WhatsApp plus web chat — and then extend the same Invisible Employees™ to email, voice and in-store once they’re comfortable with governance and impact.
Every interaction — messages, forms, calls, kiosk flows — is logged back into a central audit layer with timestamps, legal basis and outcomes. That makes UAE PDPL / GDPR responses, QA reviews and training far simpler than stitching together multiple systems.
Invisible Employees™ are designed to support, not replace, humans. They push context and next-best actions into the tools your agents and staff already use, and make it obvious when a human should step in versus when automation is enough.
Next step
Bring us your channels map. We’ll show you where Invisible Employees™ should live.
Share your current channels — WhatsApp numbers, web chat, call centre flows, email queues, in-store touchpoints. We’ll propose a phased rollout of Invisible Employees™ across them, with clear guardrails, metrics and ownership.
Prefer a document first? We can send a short channels & touchpoints playbook summarising options, risks and quick wins for your specific stack.